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Increase cultural awareness to improve communication in IT outsourcing relationships

Author
Tolbert, Tabitha R., author.
Title
Increase cultural awareness to improve communication in IT outsourcing relationships / Tabitha R. Tolbert.
Format
E-Book
Published
[New Albany, Indiana] : Indiana University ; Ann Arbor, MI : ProQuest, UMI Dissertations Publishing, 2017.
Description
1 online resource (ix, 61 pages) : illustrations
Thesis M.A.I.S. Indiana University Southeast 2017
URL
Access for [All Campuses] - (Available on campus and off campus with authorized logon.)
Other contributors
Indiana University Southeast, degree granting institution.
Notes
"Masters in Interdisciplinary Studies, Indiana University Southeast."
Source: Masters Abstracts International, Volume: 56-04M(E).
Advisor: Valerie B. Scott.
Includes bibliographical references.
Summary
This thesis focused on failed Information Technology (IT) client-vendor outsourcing contracts to identify if unplanned costs contributed to failed contracts and if communication errors contributed to increased unplanned costs. As this problem is complex, an interdisciplinary approach was required and literature across academic disciplines covering intercultural communication in the IT outsourcing model was examined. Research showed that anecdotal evidence of communication challenges and reworks on IT projects have support in journals across disciplines. The findings thus support anecdotal situations experienced by the author during eleven years as an IT professional. The author postulates improving intercultural communication to enhance the working relationship between IT client and vendor teams at the employee level and therefore reduce rework and some of the unplanned costs. Propositions are presented to improve communication as a potential strategy to improve efficiency and job satisfaction in the outsourcing model.
Keywords: information technology, intercultural communication, interdisciplinary, outsourcing.
Subject headings
Intercultural communication.
Contracting out.
Information technology.
Communication.
Genre heading
Academic theses.
Academic theses.
Host item
Masters Abstracts International 56-04(E).
ISBN
9781369771480
1369771487

Holdings

Library
__Electronic resources available in all locations
Location
World Wide Web