Increase cultural awareness to improve communication in IT outsourcing relationships

Author

Tolbert, Tabitha R., author.

Title

Increase cultural awareness to improve communication in IT outsourcing relationships / Tabitha R. Tolbert.

Format

E-Book

Published

[New Albany, Indiana] : Indiana University ; Ann Arbor, MI : ProQuest, UMI Dissertations Publishing, 2017.

Description

1 online resource (ix, 61 pages) : illustrations
Thesis M.A.I.S. Indiana University Southeast 2017

URL

Access for [All Campuses] - (Available on campus and off campus with authorized logon.)

Other contributors

Indiana University Southeast, degree granting institution.

Notes

"Masters in Interdisciplinary Studies, Indiana University Southeast."
Source: Masters Abstracts International, Volume: 56-04M(E).
Advisor: Valerie B. Scott.
Includes bibliographical references.

Summary

This thesis focused on failed Information Technology (IT) client-vendor outsourcing contracts to identify if unplanned costs contributed to failed contracts and if communication errors contributed to increased unplanned costs. As this problem is complex, an interdisciplinary approach was required and literature across academic disciplines covering intercultural communication in the IT outsourcing model was examined. Research showed that anecdotal evidence of communication challenges and reworks on IT projects have support in journals across disciplines. The findings thus support anecdotal situations experienced by the author during eleven years as an IT professional. The author postulates improving intercultural communication to enhance the working relationship between IT client and vendor teams at the employee level and therefore reduce rework and some of the unplanned costs. Propositions are presented to improve communication as a potential strategy to improve efficiency and job satisfaction in the outsourcing model.
Keywords: information technology, intercultural communication, interdisciplinary, outsourcing.

Subject headings

Intercultural communication.
Contracting out.
Information technology.
Communication.

Genre heading

Academic theses.
Academic theses.

Host item

Masters Abstracts International 56-04(E).

ISBN

9781369771480
1369771487