Increase cultural awareness to improve communication in IT outsourcing relationships
Tolbert, Tabitha R., author.
Increase cultural awareness to improve communication in IT outsourcing relationships / Tabitha R. Tolbert.
[New Albany, Indiana] : Indiana University ; Ann Arbor, MI : ProQuest, UMI Dissertations Publishing, 2017.
1 online resource (ix, 61 pages) : illustrations
Thesis M.A.I.S. Indiana University Southeast 2017
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Indiana University Southeast, degree granting institution.
"Masters in Interdisciplinary Studies, Indiana University Southeast."
Source: Masters Abstracts International, Volume: 56-04M(E).
Advisor: Valerie B. Scott.
Includes bibliographical references.
This thesis focused on failed Information Technology (IT) client-vendor outsourcing contracts to identify if unplanned costs contributed to failed contracts and if communication errors contributed to increased unplanned costs. As this problem is complex, an interdisciplinary approach was required and literature across academic disciplines covering intercultural communication in the IT outsourcing model was examined. Research showed that anecdotal evidence of communication challenges and reworks on IT projects have support in journals across disciplines. The findings thus support anecdotal situations experienced by the author during eleven years as an IT professional. The author postulates improving intercultural communication to enhance the working relationship between IT client and vendor teams at the employee level and therefore reduce rework and some of the unplanned costs. Propositions are presented to improve communication as a potential strategy to improve efficiency and job satisfaction in the outsourcing model.
Keywords: information technology, intercultural communication, interdisciplinary, outsourcing.
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Masters Abstracts International 56-04(E).