Tools
Effective leadership communication : a guide for department chairs and deans for managing difficult situations and people
- Author
- Higgerson, Mary Lou.
- Title
- Effective leadership communication : a guide for department chairs and deans for managing difficult situations and people / Mary Lou Higgerson, Teddi A. Joyce.
- Format
- Book
- Published
- Bolton, Mass. : Anker Pub., c2007.
- Description
- vii, 268 p. ; 24 cm.
- URL
- <Table of contents only> http://www.loc.gov/catdir/toc/ecip072/2006033511.html
- Other contributors
- Joyce, Teddi A.
- Notes
- Includes bibliographical references (p. 247-263) and index.
- Contents
-
- Using the institutional mission to empower performance
- Setting precedents carefully
- Sharing decision-making criteria to inform requests
- Establishing your leadership credibility
- Building relationships
- Managing interpersonal conflict
- Managing the search process
- Managing performance counseling
- Managing faculty morale, changing duties, and shrinking resources
- Managing up and out
- Managing personal agendas
- Containing the pot stirrer/troublemaker
- Working with the prima donna/drama queen
- Managing the confrontation junkie
- Engaging the passive and indifferent soul.
- Subject headings
- College personnel management. Conflict management. College department heads Deans (Education) Communication in management.
- ISBN
- 9781933371191 1933371196
- Standard Identifier
- 9781933371191